FAQs: Internet / Technology Issues
- Beth
- Mar 31, 2020
- 2 min read
Updated: Apr 1, 2020
How will you mitigate for a student having internet connectivity / technology issues?
We understand that access to a reliable broadband connection can be an issue for some students. Whilst we cannot directly address this, we are putting appropriate measures in place to ensure that students in this situation are able to participate in their learning and assessments.
These measures are as follows:
For learning activities: a mobile data connection is sufficient to access teaching and learning materials via Canvas or engage with live activities. Students can also use their smartphone as a hotspot for their secondary device such as Tablets or Laptops.
For assessments, the course teams are currently working closely with the Centre for Technology in Education to ensure that assessment types give appropriate consideration to issues such as internet connectivity. This include the review provision of an appropriate alternative assessment. Similarly to learning activities, a mobile data connection is sufficient.
For students with individual matters/queries, please contact the Learning Technology Services at LTS@sgul.ac.uk
- Baba Sheba (Head of Centre for Technology in Education)
How can I submit my hand-written assessments?
Complete your assessment(s) remotely on A4 paper.
Scan your work using a scanner, or a scanner app on their phone. The recommended app is the “Office Lens” app.
There are resources on Canvas to help you use Office Lens - see the link here
Office Lens allow for scanning of multiple pages in a number of electronic format (PDF is the recommended format).
Name the file. The way to do this should have been specified (e.g. ModuleCode_Semester_StudentID)
Mail it as an attachment to the specified inbox, with the specific email subject.
- Baba Sheba (Head of Centre for Technology in Education)
What if my laptop crashes during my exam?
Please ensure that you have a full battery life (& have your device connected to power), and that any software updates have been done to avoid them happening mid-exam.
Please also check the time on your laptop/PC is correct, otherwise this could mean that the website times are not in sync with your computer and you’ll be timed-out of the exam. The exam is set in GMT time, so your computer should recognise this if you are in a different time zone.
- Katie Perkins (Assistant Registrar - Examinations)
What if I lose internet connection during my exam?
If this happens during the exam, please contact the exams team immediately. If you aren't sure who the right person to contact is, you can see the different members of the Exams Team at the bottom of the exams page on the SGUL website.
If you are unable to regain connectivity within the exam time, you will need to fill out a mitigating circumstances form which will be reviewed at the Board of Examiners meeting for deferral to the resit period.
- Katie Perkins (Assistant Registrar - Examinations)
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